Installation & commissioning
Where required, we provide equipment installation and commissioning. We agree site preparation, connections and initial settings, and explain the basic operating rules to your team.
EQUIPMENT SUPPORT
Service & warranty
Installation, commissioning, warranty and post-warranty equipment service. DEE INTRA supports your equipment from preparation for operation through its ongoing use.
Equipment servicing
We provide technical consultations, diagnostics, scheduled maintenance and repairs. We help identify the work required and select spare parts for the specific model.
Warranty support
DEE INTRA provides warranty service as the distributor. Contact us directly: we receive your request, arrange diagnostics and handle the warranty case.
Equipment warranty
DEE INTRA provides the warranty and warranty service for equipment supplied by us. The standard warranty period for TEPRO equipment is 12 months from the date of sale. The period and conditions for each supply are recorded in the contract and warranty documents.
Warranty service for equipment is carried out at DEE INTRA’s production facility. Visits by specialists to the customer’s premises are not included in warranty service and are charged separately by prior agreement.
The date of sale must not be confused with the installation or commissioning date. Any different conditions agreed for a specific supply must be recorded in its documents. Warranty periods and conditions for other equipment are determined separately by the supply documents.
This section covers equipment: vacuum packaging machines, traysealers, shrink equipment, vacuum pumps and slicing equipment. These terms do not cover films, bags or ancillary packaging materials.
How to request support
- Contact us
Use the form below, call us or email dee@intra.com.ua.
- Describe the equipment and issue
Provide the model, serial number, symptoms and when the issue occurred. If available, attach photos or video and supply-document details to your email.
- Agree the next steps
Our specialist will clarify the circumstances, help determine the next step and arrange diagnostics, maintenance or repair.
Operating requirements
Follow the instructions for your model, connection requirements and maintenance schedule. Warranty coverage, exclusions and repair procedures are defined by the warranty documents for your supply. Site visits, transport and servicing arrangements are agreed after reviewing your request.
Support after the warranty period
We continue supporting equipment after its warranty expires: operating advice, maintenance and repairs, and assistance with spare parts. The scope of work is agreed for the specific model and its condition.
Service questions
Who should I contact about the warranty?
Contact DEE INTRA as your distributor. We receive your request and arrange further diagnostics and handling of the warranty case.
Can you install and commission the equipment?
Yes, where required we provide installation and commissioning. Site preparation, connections and the scope of work are agreed for the specific model.
What information is needed for a service request?
Provide the model, serial number, a description of the issue and when it occurred. If available, send photographs, video or supply documents by email.
How is the maintenance schedule determined?
Follow the maintenance schedule for your model and consider the actual operating conditions. We can help identify the necessary inspections and servicing.
Is service available after the warranty expires?
Yes. We continue providing advice, maintenance and repairs, and assistance with spare parts. The scope of work is agreed after checking the model and condition of the equipment.
Send us an enquiry
Leave a phone number or an email address — one contact method is enough.